Order and delivery information
Store Pick Up
Orders can only be picked up from the Beyond Store that they were placed with. Please make sure you select the correct location when placing your order.
If an order is placed before 3pm, and your items are in stock, your order will be available for same day pick up. Orders placed after 3pm with in stock items will be available for next day pickup.
If you are unable to collect your order after all, contact the store to organise shipping as per the options below.
Shipping
All packages are sent via Australia Post. This service is carbon neutral.
We aim to fulfill orders to be shipped as soon as possible, but please allow 2-3 business days. Australia Post advises 2-10 days handling time to deliver the order.
Shipping Options
Free* for orders AU$200 and over
$15* for orders within Western Australia under AU$200
$30* for interstate orders within Australia under AU$200
A maximum of $15,000 of value, 7 kg and 100 cm length or width can be shipped in any single package
*Excludes bulky items or orders, which are over 5kg or larger than 45cm width or length. Additional fees apply that may not be captured in the ordering system. We reserve the right to contact you to amend the shipping agreement on a case by case basis.
International Shipping
The rates listed above apply to Australia only. Please contact us directly for international shipping arrangements.
Loss or damage in Transit
Please contact the store you ordered from if your order is missing. If an order has been shipped, we may ask you to liaise with Australia Post to track delayed or missing packages.
If your order has been damaged in transit and is valued at $100 or less, please seek compensation from Australia Post. Include where possible photographs of the damaged packaging prior to opening your package and of the damaged goods. Goods that have been damaged should be left as is for a claim to be filed.
For orders damaged in transit of value greater than $100, contact the store you ordered from with evidence and we will assist on a case-by-case basis.
Availability of Products
If any item is not in stock then fulfilling the order may take longer than expected. We will always do our best to procure an item as fast as possible to complete your order.
Our stock levels listed on the site are based on digital inventory records, which syncs in conjunction with our brick and mortar stores. There may be inconsistencies between physical stock and the online inventory due to theft, error or other events we are unable to control.
If an order is placed with an item that is listed as being in stock but is not available you will be contacted with the option of an alternative product, credit, or refund applicable to the unavailable item(s).
Pre-Orders
Pre-orders have a longer lead time for delivery, and this will depend on each product. The product page will provide the due date of the product. It is important to note that occasionally release dates or dispatch of new releases are delayed for factors that are out of our hands.
Once placed, pre-orders cannot be cancelled unless the product becomes unavailable. See our full pre-order policy here.
Return Policy
We will accept returns for defective products at any time and provide you with a replacement where possible, or a refund.
You are entitled to return a product in exchange for store credit within 24-hours of purchase as long as the product is returned in the same condition. Returns may be applicable in other circumstances, on a case by case basis; contact the store where you made your purchase.
See the full returns policy here.
Accepted payment methods
We accept all major credit & debit cards, Afterpay as well as Apple Pay and Google Pay.